Car repairs?

AutobahnSHO · February 20, 2009, 09:43:24 AM

I have a thread open in the Garage on my Subaru.
I'm about to resurrect another (which I thought was dead,) on my van.

What's the general consensus with car repairs- if they can't fix your car because they ordered the wrong part, and it drags out an ENTIRE WEEK, should they give you a loaner? Drop the price?

The Pirate · February 20, 2009, 11:17:26 AM

You can certainly ask, though I don't think they are under any obligation to offer either.

I can understand your frustration, but ordering the wrong part could be an honest mistake. I'd probably ask for a loaner (stating that you have a wife and several kids who need the vehicle), and see what they come back with. Is this place otherwise pretty good, or are they shady? I suppose that would determine my demands.

And I feel your pain, I just finished replacing the 3rd brake caliper in less than 3 years on my car!

the Teuton · February 20, 2009, 11:21:12 AM

My normal mechanic is pretty good about these kinds of things. I have never had to pick up my car late.

But smaller shops cannot usually verify things like times or give you loaners, so unless they have not called you to quell your concerns, I'd demand some kind of discount for the waste of time because time is money.

The Pirate · February 20, 2009, 11:24:13 AM

Do your own work, that way when something gets screwed up, you don't have to scream at somebody else.

Bought the wrong brake caliper for my car the other day, had to go back and get the correct one. My buddy is still getting a kick out of asking me which is right, and which is left...

CALL_911 · February 20, 2009, 12:02:25 PM

Not having a car FTW?

AutobahnSHO · February 20, 2009, 12:11:18 PM

These are DEALERSHIPS I'm dealing with.

On the Subie they said there are 10 different part #'s, they had to measure the inlet valve. (Why not just look at the p/n on the original compressor??) And sure, there was a federal holiday in the middle, but I dropped the car off FRIDAY, and I called and they said they had the wrong part on THURSDAY..

VTEC_Inside · February 20, 2009, 01:03:55 PM

I think part of the expectation of going to the dealer is that they won't or are less likely to screw up the small stuff that causes these delays.

I don't think a loaner car is too much to ask. So they don't have a demo Impreza for a couple days.

SVT666 · February 20, 2009, 01:06:55 PM

Fuck repairs. Just buy a new car.

AutobahnSHO · February 20, 2009, 01:45:13 PM

Quote from: VTEC_Inside on February 20, 2009, 01:03:55 PM
I think part of the expectation of going to the dealer is that they won't or are less likely to screw up the small stuff that causes these delays.

I don't think a loaner car is too much to ask. So they don't have a demo Impreza for a couple days.

Well, they ARE supposed to be the EXPERTS on this car

-even if it IS 12yrs old :-)

AutobahnSHO · February 20, 2009, 01:45:30 PM

Quote from: HEMI666 on February 20, 2009, 01:06:55 PM
Fuck repairs. Just buy a new car.

you just buy me one for my birthday.

Onslaught · February 20, 2009, 02:34:00 PM

You bring it to my place?!

I can't ever get the right part. But that's because they pay our parts people jack shit so they can't get someone with a brain in the dump. So I never get the stuff I need to fix the car right in the first place.

I hope people from work never come here with the way I talk about them. But it's the truth...

Car repairs?

Onslaught